Order Management

Steps:
Access Orders:
Log in to Shopify.
Click Orders on the left-hand menu.
Review an Order:
Click on the order you want to manage.
Review customer details, items, shipping, and payment status.
Add internal notes or tags if needed.
Fulfil an Order:
Click Fulfil Items.
Enter the tracking number (if applicable) and select the carrier.
Click Fulfil Items to complete and notify the customer.
Partially Fulfil an Order:
Select only the items you wish to fulfil.
Leave the remaining items unfulfilled for later shipment.
Issue a Refund:
Click Refund at the top of the order page.
Select items and/or shipping to refund.
Choose whether to restock returned items.
Click Refund to process.
Create a Draft Order:
Click Drafts in the Orders section.
Click Create Order.
Add products, apply discounts (if applicable).
Send an invoice to the customer or mark as paid.
Best Practices:
Always add tracking information to keep customers informed.
Use order tags to segment or prioritise orders (e.g., VIP, wholesale).
Review the Abandoned Checkouts section periodically to follow up on lost sales.