# Order Management

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### **Steps:**

1. **Access Orders:**
    
    
    - Log in to Shopify.
    - Click *Orders* on the left-hand menu.
2. **Review an Order:**
    
    
    - Click on the order you want to manage.
    - Review customer details, items, shipping, and payment status.
    - Add internal notes or tags if needed.
3. **Fulfil an Order:**
    
    
    - Click *Fulfil Items*.
    - Enter the tracking number (if applicable) and select the carrier.
    - Click *Fulfil Items* to complete and notify the customer.
4. **Partially Fulfil an Order:**
    
    
    - Select only the items you wish to fulfil.
    - Leave the remaining items unfulfilled for later shipment.
5. **Issue a Refund:**
    
    
    - Click *Refund* at the top of the order page.
    - Select items and/or shipping to refund.
    - Choose whether to restock returned items.
    - Click *Refund* to process.
6. **Create a Draft Order:**
    
    
    - Click *Drafts* in the Orders section.
    - Click *Create Order*.
    - Add products, apply discounts (if applicable).
    - Send an invoice to the customer or mark as paid.

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### **Best Practices:**

- Always add tracking information to keep customers informed.
- Use order tags to segment or prioritise orders (e.g., VIP, wholesale).
- Review the *Abandoned Checkouts* section periodically to follow up on lost sales.